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Introduction 1
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Welcome videosLecture1.1
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1. CSR - What is it and why is it important? 4
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Introduction and general exploration of CSRLecture2.1
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CSR in Travel & TourismLecture2.2
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Using CSR for Business BenefitLecture2.3
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Corporate Social Responsibility – Quiz topic 1Lecture2.4
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2. What you Measure, you can Manage 5
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Saving Energy – Saving Money & EmissionsLecture3.1
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Climate change and Emissions ManagementLecture3.2
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Water: the next global crisis- water and waste managementLecture3.3
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Environmental StewardshipLecture3.4
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Corporate Social Responsibility – Quiz Topic 2Lecture3.5
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3. CSR and Society - People Matter and so does what they think 5
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Employee engagement and the role of suppliersLecture4.1
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External Stakeholder Engagement and ManagementLecture4.2
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The role of leadership to foster sustainable business managementLecture4.3
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People Matter!Lecture4.4
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Corporate Social Responsibility – Quiz Topic 3Lecture4.5
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4. Are you delivering what your guests need? 4
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5. Tell your story, your guest will love it! 5
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Using CSR communications to build business successLecture6.1
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Tell the story, don’t describe the roomsLecture6.2
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Labels & standards – useful tools or bug beans?Lecture6.3
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Your lies will find you out! Avoiding pitfallsLecture6.4
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Corporate Social Responsibility – Quiz topic 5Lecture6.5
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Conclusion 1
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Summary and next stepsLecture7.1
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Course Certification 1
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Corporate Social Responsibility – Certification ExamQuiz8.110 questions
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Bonus Material 1
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Reading and LinksLecture9.1
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