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Introduction 1
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1. Vacation Rental Unique Characteristics 6
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Hospitality with no Front DeskLecture2.1
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Tech is the KeystoneLecture2.2
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Managing Owner RelationsLecture2.3
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Guest ManagementLecture2.4
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Manage Guest Behaviour RemotelyLecture2.5
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Operations Management for the VR Industry: Quiz OneLecture2.6
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2. First and Foremost 5
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Safety and SecurityLecture3.1
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When It Goes Wrong: InsuranceLecture3.2
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Property Quality ManagementLecture3.3
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Handling RegulationsLecture3.4
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Operations Management for the VR Industry: Quiz TwoLecture3.5
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3. The Devil is in the Details 5
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Using Operation ChecklistsLecture4.1
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Effectiveness in ProcessesLecture4.2
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Sanitisation TodayLecture4.3
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Optimising your Information DocumentationLecture4.4
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Operations Management for the VR Industry: Quiz ThreeLecture4.5
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4. Setting and Maintaining Standards 5
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What are your standards?Lecture5.1
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Quality ControlLecture5.2
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The Five WhysLecture5.3
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Mapping the ExperienceLecture5.4
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Operations Management for the VR Industry: Quiz FourLecture5.5
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5. Taking it to the Next Level 6
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Delivering Added Value With a CostLecture6.1
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Delivering Added Value Without a CostLecture6.2
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Up-selling and Up-buyingLecture6.3
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Providing and Selling Additional ServicesLecture6.4
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Tracking your ProgressLecture6.5
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Operations Management for the VR Industry: Quiz FiveLecture6.6
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Conclusion 1
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Conclusion and Wrap upLecture7.1
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Course Certification 1
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Operations Management for Vacation Rental – Certification ExamQuiz8.110 questions
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